Shipping policy

Last updated: August 2, 2026

At ZENY CARE LTD, we are committed to delivering your order as quickly and safely as possible.

Order Processing

  • Orders are processed within 1–2 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

Shipping Times

Estimated delivery times:

United Kingdom

  • Standard Shipping: 2–5 Business Days

United States

  • Standard Shipping: 5–10 Business Days

Canada

  • Standard Shipping: 5–10 Business Days

Australia

  • Standard Shipping: 6–12 Business Days

Europe

  • Standard Shipping: 5–10 Business Days

Please note that delivery times are estimates and may vary due to courier delays, customs processing, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

From time to time, we may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (if available).

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

ZENY CARE LTD is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, please contact us immediately before your order is dispatched.

Delayed or Lost Shipments

If your package is delayed or appears to be lost, please contact us and we will work with the shipping carrier to help resolve the issue.

While we will do our best to assist, we are not responsible for delays caused by shipping carriers, customs, weather conditions, or other events beyond our control.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the package and the damaged item.

We will review the issue and arrange an appropriate solution.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities.

These charges are the responsibility of the customer unless otherwise stated.

Contact Us

If you have any questions regarding shipping, please contact us:

ZENY CARE LTD

25 Lubas Avenue
Glasgow
Scotland
G42 0BN
United Kingdom

Email: support@zenycare.com

Website: https://zenycare.com