Refund policy
At Fitneza, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
30-Day Returns
We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.
To qualify for a return, your item must be:
- Unused and unworn
- In its original packaging
- In the same condition you received it
- Accompanied by proof of purchase
How to Start a Return
To request a return, please contact us at:
Once your request is approved, we'll provide return instructions.
Return Address:
[Add Your UK Return Address Here]
Please do not send items back without contacting us first.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery so we can resolve the issue promptly.
Non-Returnable Items
The following items cannot be returned:
- Used products
- Personalized or custom-made products
- Gift cards
- Clearance or final sale items (if applicable)
Exchanges
Need a different item?
Simply contact us to arrange a return. Once your return is approved, you can place a new order for the replacement item.
EU Customers
Customers within the European Union may cancel or return their order within 14 days of receiving it in accordance with applicable consumer protection laws.
Items must remain unused and in their original condition.
Refunds
After we receive and inspect your return, we'll notify you of the refund status.
If approved:
- Refunds are issued to your original payment method.
- Processing usually takes 5–10 business days, depending on your bank.
If you haven't received your refund within 15 business days after approval, please contact us at: